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Getting your message across in short communications –
improving your emails, memos and letters

Overview:
People have huge numbers of emails and letters arriving on their desk everyday. How do you ensure that your message makes an impact and conveys the ideas clearly?

Aim: To improve short written communications.

Objectives: This session will help participants to:
• Consider appropriate starts, titles and ends;
• Create a clear and logical order using a hierarchy of ideas (see the diagram below);
• Consider good and poor styles for business writing;
• Increase clarity;
• Edit by re-phrasing rather than deleting;
• Follow the 7 Cs – a short communication should be
• Clear
• Concise
• Correct
• Courteous
• Conversational
• Convincing
• Complete
• Design templates for their communications


“I’ll going to put more thought into messages before I start writing”

 

   
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©Margaret Greenhall 2005